Refund policy

Last updated: June 14, 2026

This Return & Refund Policy explains return eligibility, return windows, return shipping, refunds, exchanges, and exceptions for orders placed with Yorune Beauty, operated by MTG GLOBAL LLC.

Return window

You may request a return within 14 calendar days from the confirmed delivery date. Return requests made after this period may be refused.

Return eligibility

Because our products are skincare, cosmetic, and personal-care items, returned products must be unused, unopened, undamaged, and in their original packaging with any seals, labels, and accessories intact. We may refuse returns that show signs of use, opening, tampering, missing packaging, or hygiene risk.

How to start a return

To request a return, email contact@yorunebeauty.com with your order number, the item you want to return, the reason for return, and clear photos if the item is damaged, wrong, or defective. Do not send products back before receiving return instructions from us.

Return shipping cost

Return shipping costs are paid by the customer unless the return is caused by our error, such as a wrong item, damaged item, or defective item verified by our support team. Customers are responsible for purchasing and paying for their own return shipping label when the return is not due to our error.

Restocking fee

Restocking fee: none. We do not charge a restocking fee for approved returns.

Inspection and refund timing

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Refund processing normally takes 5 to 10 business days after approval, depending on your bank or payment provider.

Original shipping charges

Yorune Beauty currently offers Standard Shipping at USD $0.00 for eligible orders. Because the checkout shipping charge for Standard Shipping is free, there is no original shipping charge from Yorune Beauty to refund. International duties, taxes, customs fees, and carrier brokerage fees are not refundable by Yorune Beauty.

Damaged, wrong, or defective items

If you receive a damaged, wrong, or defective item, contact us within 7 days of delivery at contact@yorunebeauty.com. Include your order number, photos of the product, photos of the packaging, and a description of the issue. We may offer a replacement, refund, or another resolution after review.

Non-returnable items

  • Opened, used, or partially used skincare, cosmetic, or personal-care products.
  • Items with broken hygiene seals or missing original packaging.
  • Gift cards, digital products, and final-sale items when clearly marked.
  • Items damaged through misuse, improper storage, or normal wear after delivery.

Exchanges

We do not guarantee direct exchanges. If you want a different item, the fastest method is to return the eligible item and place a new order after the return is approved.

Contact

Return and refund questions can be sent to contact@yorunebeauty.com.